NORTHGATE SUPPORT TEAM

The role will be extremely varied and will involve dealing with queries on tenancy agreements, tenancy maintenance issues, tenancy agreement renewals, offering guidance on property law and dealing with new tenancy applications. Final decisions often rest with the owner of the property so mediating between the tenant, the landlord and other departments in Northgate is a major part of the role. On occasion you will be required to carry out inspections of properties for the purpose of providing a condition report to the landlord, along with property inventories and end of tenancy check outs , a pool car is provided for these visits - use of own car would also be beneficial.

Your role is to balance the many different demands on your time to ensure that tenants and landlords receive an excellent service at all times.

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THE INDIVIDUAL

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• Efficient and well organised with a keen eye for detail

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• Confident with a professional approach

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• Excellent standard of communication

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• Have a good level of IT knowledge, especially Microsoft Office

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• Possess exceptional customer service skills

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• Able to work well in a pressurised office environment and with a team

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• Full UK driving license

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• Previous experience of lettings essential

KEY RESPONSIBILITIES

• Coordinate references and handover check in’s.

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• Coordinate check outs and deal with deposit claims.

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• Renewals of tenancy - contact landlords/tenants to see if they wish to renew AST.

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• Arrange inspection appointments.

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• Carry out inspection appointments.

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• Emailing inspection reports / Courtesy calls to landlords.

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• Maintenance management – Logging jobs/ informing landlords / instructing contractors to quote / track works till completed keeping Landlords and Tenants Updated.

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• Cover - help the property consultant with clients calling into the office, email enquiries, any handovers, pending viewing, follow ups and feedbacks.

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• Any other duties required by Management. 

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Salary -   £17,000 to £19,500 depending on experience and qualifications

Working Hours: Mon To Fri 9am to 5pm

Location: Newton Aycliffe Office - maybe required to cover other offices.